Returns & Exchanges

At Rakuten, we strive to ensure your satisfaction with every electronic purchase by offering a streamlined 30-day return window for most devices and accessories. If your product is defective or does not meet your expectations, we are committed to providing a hassle-free refund or exchange process.

Return Process

• 1.
  Initiate Your Return

  Log into your Rakuten account, navigate to your order history, and select the 'Return Item' button next to the relevant electronic product.

• 2.
  Print Shipping Label

  Download and print the prepaid shipping label provided in your confirmation email and securely attach it to the original manufacturer's packaging.

• 3.
  Package Your Device

  Ensure all original accessories, manuals, and components are included inside the box to avoid restocking fees or processing delays.

• 4.
  Drop Off and Track

  Take your package to any authorized carrier location and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.